Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Items such as food products, frozen items and those with sealed packaging cannot be taken in return should they be opened, items such as clothing and beds must have the tags intact or present and reusable. Sealed food can only be returned within 14 days of purchase, Frozen food will only be accepted provided it is still satisfactorily frozen. Medications and shampoos cannot be returned unless defective. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to any address in the United Kingdom and Ireland. We currently do not offer shipping outside of these areas

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Exclusions: Unfortunately frozen foods are excluded from national shipping at this time, however they are available for Click and Collect and Local (village link) delivery.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next quarter KG (250g).

Click and Collect

All items on our website are available for click and collect, in as little as one hour! We can even carry the items to your car, offer kerbside drop off and even free delivery within 5 miles through our village link service.

Village Link

Clearway pets is pleased to offer our Village Link Service, with designated delivery days to villages surrounding Salisbury, including but not limited too Wilton, Codford, Stapleford, Wylye, Barford st Martin, Fovant, Winterbournes, Woodfords, Winterslow, Wallops, Dinton and more! not on the list? call and ask if we can include your village in the rounds!